{% trans "Best Buy Music Cloud Help" %}

Q: I would rather my daughter have the Lady Gaga album on her Android phone, not mine. Can I give it to her?

A: Yes, you can give the Lady Gaga album as a gift. Go to http://bbyurl.us/gaga on your computer and sign in. Click on "My Account", then click on "Gift My Music". (If you have already given the Lady Gaga album to someone this link will not appear). Enter the recipient’s email address. He or she will receive an email with instructions how to access the music. The Lady Gaga album will be removed from your Best Buy Music Cloud account.

Q: I accidentally deleted the text with the link and promo code after downloading the app. Can I still get the digital album?

A: Yes. On your mobile Web browser go to: http://bbyurl.us/gaga. Download and run the app. Click on "I Have a Promo Code" and accept the Terms & Conditions. Enter the email address you gave to Best Buy Mobile when you purchased your phone. Enter the promo code MONSTER . Follow the rest of the activation steps. Your Digital album will appear.

Q: I can’t download anything on my network but I want the music. Can I still get it?

A: Yes, instead of using 3G or 4G, choose WiFi. Now on your mobile Web browser go to: http://bbyurl.us/gaga. Download and run the app. Click on "I Have a Promo Code" and accept the Terms & Conditions. Enter the email address you gave to Best Buy Mobile when you purchased your phone. Enter the promo code MONSTER . Follow the rest of the activation steps. Your Digital album will appear.

Q: I got a new phone. How can I move my Best Buy Music Cloud subscription to my new phone?

A: Go to http://bbyurl.us/gaga from your computer and sign in. Click on "My Account", then on "Change Phone." Enter your new phone information (Carrier, platform, model, and number) and click on "Add Phone." On the next screen click on "Finish." A text message will be sent to the new phone. The text message will contain a link to download the application, and an Activation Code. After downloading and running the application, if you are asked for an Activation Code, enter the one provided in the text message.

Q: What can I do with my new Best Buy Music Cloud subscription?

Access your entire digital music collection anywhere
Stream your music to your compatible device (no wires!)
No need to upload music files, so there are no slow upload times or file compatibility problems
No need to store all your music on your device, so no more running out of storage and more space for other things like photos and apps
Your music is always available on mobile or any online PC
Store music on the device for when you have no connection
It doesn’t matter how you acquire your music
Get album artwork for all your tracks
Access your music on any computer online, stream web radio via the app on phone
Compatible with PC and Mac

Q: What do I do if I have any problems with the service?

A: Check out our Frequently Asked Questions page: http://www.bestbuymusiccloud.com/faq

Feel free to contact Customer Support via E-mail at any time customersupport@bestbuymusiccloud.com.

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